| Description |
Microcall analyzes complex data from Avaya, Cisco, Microsoft Teams, and any kind & any number of voice platforms (On-premise, Cloud, Session Border Controllers), and creates clear, understandable dashboards for managers to make quick and accurate business decisions.
Microcall creates easy to visualize dashboards that provide real-time and historical analytics on employee productivity, call quality, voice traffic, cost allocation, toll fraud, and more.
Microcall makes cradle-to-grave searches easy and sends real-time alerts for notification of SIP capacity issues, improper routing, voice usage irregularities, customer service levels, as well as employee abuse and misuse. |