Micro-Tel, Inc. Microcall

Title Micro-Tel, Inc. Microcall
Category Productivity
Description Microcall analyzes complex data from Avaya, Cisco, Microsoft Teams, and any kind & any number of voice platforms (On-premise, Cloud, Session Border Controllers), and creates clear, understandable dashboards for managers to make quick and accurate business decisions. Microcall creates easy to visualize dashboards that provide real-time and historical analytics on employee productivity, call quality, voice traffic, cost allocation, toll fraud, and more. Microcall makes cradle-to-grave searches easy and sends real-time alerts for notification of SIP capacity issues, improper routing, voice usage irregularities, customer service levels, as well as employee abuse and misuse.
Approval Status Approved
Approval Date 2022-10-31
Approval Expiration
Support Level Install Only
Scope Device
Intended Audience Staff
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